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Home Care Differently.
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Cindy MacKay is proud to lead her Nurse Next Door team in serving communities around Ottawa, ON with compassionate 24 hour senior home care services for your loved ones.
Cindy has always had a knack for helping people. She has a BA in Psychology with a double minor in Law and Sociology from Carleton University and Developmental Service Worker Diploma with a focus on seniors. In her free time, she's volunteered in various retirement homes through Kingston, Ontario and is a Director on the Board of Directors for the Dementia Society of Ottawa and Renfrew County. She identifies the overwhelming need of home care with Ottawa's aging population. She wants to become the support alongside other home care service companies to sustain the community need for care in Ottawa.
One of Cindy's dreams for the healthcare industry is to clean the system up to refocus on the patient - putting the patient first. Having a system of caring and compassion instead of complacency and disconnect. She is ecstatic to bring the bold pink brand to Ottawa!
Seniors have a variety of senior nursing care needs that can be challenging to address with families spread apart geographically, children balancing dual careers and other responsibilities. Cindy understands firsthand the stress involved with caring for someone senior with medical issues while managing one's career, family and personal needs. Sometimes, all someone needs is just a little help. Because emergencies can happen at any hour, Nurse Next Door has a team in place to answer calls live, 24 hours a day, 7 days a week, and families are given peace of mind.
Cindy and her team also know that being cared for in one's own language, whether it is French, Spanish, Arabic or Italian, can make all the difference when someone isn't feeling well. This is just one of the many details that Nurse Next Door pays close attention to when matching the each client to the best suited nursing caregiver. Nurse Next Door not only provides medical and non-medical senior home health care services in Ottawa, they also provide staffing for long-term care establishments!
Our Talent is Caring and Delivering Happier Aging
Cindy defines Happier Aging as: "Living your best life. Not allowing Age to limit your happiness. For me Happier Aging is my family, friends and doing something I love as a 'job'. Working with this company in this field is my passion and each day I am excited to come to work and make a difference right here in my community".We're proud to serve local communities near you. Nurse Next Door provides in home care; a 7 Day a Week, 24 Hour Home Care Team; experts in Alzheimer's & dementia; licensed and bonded caregivers; and nursing services where needed – all with no long-term contracts.
Are you compassionate and do you love making lives better? Please see our Ottawa Home Care Careers page for information about employment opportunities.
Trusted for a reason
Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
Book a complimentary caring consultation
What to Expect When Getting Care
Instant Connection
Your call is answered by a real person within 30 seconds, any time—day or night. Call us anytime to book a complimentary Caring Consult™. We listen to your needs—whether that’s elder care, personal care or recovery support—to learn how we can make your lives better.
Getting to Know You
A Care Designer meets with you, virtually or in person, to assess your needs and preferences before creating a Care Plan tailor-made for you. We match you with the perfect caregiver with the right skills, a kind heart and a personality you’ll love.
First Visit
We aim to send the same Caregiver every visit so you can grow your relationship with your perfect match Caregiver from day one. Our team stays in touch, monitoring care and making tweaks as needed throughout your care journey.
Loved by Clients, Trusted by Families
The caregivers at Nurse Next Door (NND) were excellent! They spent time with my parents and were understanding of their needs. They took time to get to know them and what their favorite activities and foods were. The managers at NND were also very responsive to our needs and were able to accommodate our schedule, even on short notice. I highly recommend Nurse Next Door!
James R.
From the very first day, NURSE NEXT DOOR, has been there not just for my husband, but me too. They call and check up on us, even after we are discharged from their services. They go above and beyond.
Vickie G.
Wow! Extremely impressed and satisfied with the care that is given to our grandma by Nurse Next Door Home Care. It feels as if one of her very own family members is taking care of her. She is so happy with the care and love she’s been receiving for the past few months. The management and staff is also so attentive to our needs and requests. Thank God we were recommended this company by one of our close friends.
Kaushik R.
An Amazing company that cares about their customers, and families. Very compassionate and understanding. A very delicate and emotional situation for us, but they take the extra step to make sure everyone is cared for the way they deserve.
Colin S.
We have been receiving service for my mom from Nurse Next Door and couldn’t be any happier. We have never felt any safer than now since we know she is in good hands. This team feels like family.
Kamelia A.
Ready to join the Nurse Next Door team?
Ready to join the Nurse Next Door Team? Explore our careers site and learn about our people promise.
Frequently asked Questions
What if I need to speak to someone after business hours?
Our Care Services Center is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.
When should we consider 24-hour home care?
Use this list to help you decide if continuous monitoring is something you should consider:
- The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
- The person has difficulty moving around and is at a high risk of falls.
- The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
- The person’s spouse or relative is exhausted from helping day and night.
If one or more of these statements is true, call us for a more thorough Caring Consult™.
How much does Nurse Next Door cost?
Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists—we're open any time, 24/7.
We also offer a complimentary Caring Consult™, during which one of our care designers will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.
Can I trial Nurse Next Door or do I have to sign a long-term contract?
You are not locked into a long-term contract as a Nurse Next Door client.
To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult™. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.
Are your home care services only for seniors?
No. We provide home care services to people of all ages. While our specialty is providing Happier Aging® experiences to seniors, we also assist with disability care, post-operative care, and more for children and adults.
Visit our services page to explore our full list of services.
Will I have the same Care Team all the time?
At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.
Does Nurse Next Door conduct a background check for Caregivers?
Yes, all Nurse Next Door Caregivers are carefully screened with criminal background checks, vulnerable sector checks and reference checks. We verify our Caregivers' educational credentials upon hire and ensure, on an annual basis, that every Nurse is registered and in good standing with their respective College of Nurses.
Why should I use Nurse Next Door instead of hiring a private caregiver?
While private caregivers also offer personalized care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.
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