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Frequently asked Questions

What does Nurse Next Door do?

Nurse Next Door provides in-home care services to help seniors stay at home. From companionship to nursing care, we make in-home care accessible and reliable!

How do I start a franchise with Nurse Next Door?

I'm happy you asked! Starting a franchise with Nurse Next Door is easy and fulfilling.

Explore our discovery process before filling out a quick form to speak with one of our team members. Our franchise team will contact you to explain all requirements and procedures and address any concerns you may have.

Ready to spread comfort and joy? Apply to be a franchise partner today.

Who is the CEO of Nurse Next Door?

Cathy Thorpe is the CEO of Nurse Next Door! She is a compassionate leader and the woman behind the Bold Kindness leadership philosophy.

Cathy brings decades of leadership experience to Nurse Next Door and has grown the company to 400+ locations during her tenure. She is also the author of “Bold Kindness: A Caring, More Compassionate Way to Lead.”

Want to know more? Visit our About Us page to learn more about our leadership team.

What if I need to speak to someone after business hours?

Our Care Services Center is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.

When should we consider 24-hour home care?

Use this list to help you decide if continuous monitoring is something you should consider:

  • The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
  • The person has difficulty moving around and is at a high risk of falls.
  • The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
  • The person’s spouse or relative is exhausted from helping day and night.

If one or more of these statements is true, call us for a more thorough Caring Consult™.

How much does Nurse Next Door cost?

Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists—we're open any time, 24/7.

We also offer a complimentary Caring Consult™, during which one of our care designers will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.

Can I trial Nurse Next Door or do I have to sign a long-term contract?

You are not locked into a long-term contract as a Nurse Next Door client.

To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult™. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.

Are your home care services only for seniors?

No. We provide home care services to people of all ages. While our specialty is providing Happier Aging® experiences to seniors, we also assist with disability care, post-operative care, and more for children and adults. 

Visit our services page to explore our full list of services.

Will I have the same Care Team all the time?

At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.

Does Nurse Next Door conduct a background check for Caregivers?

Yes, all Nurse Next Door Caregivers are carefully screened with criminal background checks, vulnerable sector checks and reference checks. We verify our Caregivers' educational credentials upon hire and ensure, on an annual basis, that every Nurse is registered and in good standing with their respective College of Nurses.

Why should I use Nurse Next Door instead of hiring a private caregiver?

While private caregivers also offer personalized care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.

Get back to Living your Life.

Book a complimentary caring consult

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